The introduction of Medical Scribe is a revolutionary concept in the modern medicine field. During earlier days, most of the physician’s time was spent focusing solely on direct patient contact and care. Due to the Electronic Health Record (EHR), the Physicians are now overloaded with the documentation and clerical responsibilities and are unable to focus on patient care. To relive themselves of this additional documentation work, majority of the physicians are turning over to Medical Scribe services.
A Medical Scribe is essentially a personal assistant that helps the physician to document the patient’s visit in the EHR and assists the physician to deliver the best of services in patient care.
For people thinking of starting their career in medicine or become a physician or physician assistant, the chance to become a Medical Scribe is unlike any other opportunity available. It helps in one-on-one collaboration with a physician, and is unprecedented in its level of exposure to real medicine in practice. Nowadays a background in Medical Scribing has become an essential part for pre-medical experience. The competition to become a Medical Scribe is intense and is the future of medicine.
The most important factor of any successful Customer Service is ‘Calm Voice’ and it can definitely go long way in helping to resolve customer issues.
Five essential tips for handling distraught patients:
Staying calm and quite is the key to win patient satisfaction
Every Patient wants to be heard and an upset Patient is not an exemption, so be sure to listen to them and don’t interrupt in between. Gather the information that will help you to resolve the problem
Making a patient realize that you are with them and you understand their concern, is the key. So, always remember to add ‘Empathize and apologize’ to your list
Always remember ‘Speaking loudly is not necessarily yelling’ patient often speak loudly to emphasize their words and to highlight their displeasure. So, try not to match their tone and be polite
Finding resolution and communicating it to the patient is always a healthy practice. So, be sure to follow through with your promise to retain patient’s faith
Winning patient’s trust is the key to make your medical practice successful. Remember: “Happy patient might tell a friend, but an unhappy patient will tell the world.”
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